Terms of service
Terms of Service – ZARQELIS
1. General
These terms govern sales made on zarqelis.com by ZARQELIS, based in Switzerland. By placing an order on the website, you accept these Terms of Service.
2. Products and prices
Prices are shown in Swiss francs (CHF). Any shipping costs are displayed before you confirm your order.
Product photographs and descriptions are prepared with great care. However, slight differences in colour, shine or dimensions may occur depending on the screen, lighting or how the piece of jewellery is made.
3. Orders and payment
An order is confirmed once payment has been confirmed. An order confirmation is sent to the customer by email.
ZARQELIS reserves the right to cancel or refuse an order in the event of an obvious pricing error, product unavailability, suspected fraud or a payment issue. In such cases, any amount already paid will be refunded.
4. Delivery
Orders are prepared and shipped as soon as possible after payment has been confirmed. Delivery times depend on the destination country and the selected carrier.
Standard shipping is free on orders of CHF 60 or more within Switzerland and CHF 90 or more to eligible international destinations. For orders below these amounts, shipping costs are shown during checkout.
ZARQELIS cannot be held responsible for delays caused by the carrier, customs authorities or events beyond its control.
5. Returns and refunds
ZARQELIS voluntarily allows customers 14 days from receipt of their order to request a return.
Returned items must be unworn, unused and undamaged and, where possible, kept in their original packaging.
Before returning an item, the customer must contact ZARQELIS at contact@zarqelis.com, providing their order number and the reason for the return.
The customer is responsible for return shipping costs when they change their mind. If an item is incorrect or has a confirmed defect, ZARQELIS will arrange an appropriate return or replacement solution.
After the returned item has been received and inspected, the refund will be issued to the payment method used for the order.
Any mandatory consumer protection rules applicable in the customer’s country of residence remain unaffected.
6. Defective products
If a product is defective when received, the customer must contact ZARQELIS at contact@zarqelis.com, preferably with photographs of the product concerned.
The customer’s rights regarding defects are governed by applicable law. Depending on the circumstances, ZARQELIS may offer a replacement, another appropriate solution or a refund.
7. Liability
ZARQELIS strives to ensure that the information on the website is accurate and that the store operates properly.
To the extent permitted by law, ZARQELIS is not liable for indirect damages resulting from use of the website, a temporary interruption of service or an event beyond its control. Mandatory legal provisions remain unaffected.
8. Applicable law and disputes
These terms are governed by Swiss law, subject to any mandatory consumer protection provisions that may apply.
If a problem arises, the customer is encouraged to contact ZARQELIS first at contact@zarqelis.com to seek an amicable solution.
The applicable legal rules on court jurisdiction remain unaffected.
Contact
ZARQELIS
Website: www.zarqelis.com
Email: contact@zarqelis.com
Switzerland