Refund policy
Return and Refund Policy
At ZARQELIS, we want you to be fully satisfied with your order. If an item is not right for you, you may request a return under the conditions below.
Return period
You have 14 days from the date you receive your order to request a return.
To request a return, contact us at: contact@zarqelis.com
Do not send any item back before receiving our return instructions.
Return conditions
To be accepted, the item must:
- be new, unworn and unused;
- be returned in its original condition;
- include its original packaging, if packaging was provided;
- show no signs of use, damage or alteration;
- include proof of purchase or the order number.
ZARQELIS reserves the right to refuse a refund if the returned item does not meet these conditions.
Faulty, damaged or incorrect items
Please check your order as soon as you receive it.
If you receive an item that is faulty, damaged or different from the one you ordered, contact us as soon as possible at contact@zarqelis.com. Include your order number and, if necessary, photos of the item concerned.
After reviewing your request, we will let you know how to proceed.
If the error or fault is attributable to ZARQELIS, ZARQELIS will cover the return shipping costs.
Return shipping costs
If you return an item because you have changed your mind or it is not right for you, you are responsible for the return shipping costs.
The return must be sent by post, following the instructions provided by ZARQELIS.
We recommend using a tracked shipping service. ZARQELIS cannot be held responsible for a return parcel that is lost or not received.
We do not charge a restocking fee.
Exchanges
We do not offer direct exchanges.
If you would like a different item, you may return the product in accordance with this policy and then place a new order in our store.
Refunds
Once we have received and inspected your return, we will let you know whether your refund has been approved or declined.
If approved, ZARQELIS will process the refund within 5 business days to the payment method used for the order.
The time it takes for the amount to appear in your account may then vary depending on your bank or payment provider.
Original shipping costs are not refunded, unless a refund of those costs is required by applicable law or the error is attributable to ZARQELIS.
Declined returns
A return may be declined if, for example:
- the request is made after the return period has ended;
- the item has been worn, used, damaged or altered
- the item is no longer in its original condition;
- the returned product does not match the order concerned.
Order cancellation
You may request to cancel an order within 15 minutes of placing it, provided it has not yet been prepared or shipped.
To request a cancellation, contact us at contact@zarqelis.com.
After this period, or if the order has already been prepared or shipped, cancellation may no longer be possible. You may then request a return after receiving your order, in accordance with this policy.
Contact us
For any questions about a return or refund:
ZARQELIS
Email: contact@zarqelis.com